As we increasingly do our transactions online, it has become obvious that a credit/debit card is becoming more of a necessity especially since there are a lot of online shops now out there. Unfortunately, not everyone has a credit card. And that is especially so for a majority of Filipinos.
We could use our own debit cards from the bank as they are linked to our deposit accounts, but sometimes we need something more flexible to use.
Some don’t really need a GCash Mastercard to cash out but need a card to use for purchases online for merchants without GCash integrations. As a result, GCash has the American Express (AMEX) Virtual Pay card inside the app to fill this need.
What is the AMEX Virtual Pay card?
This is a prepaid (debit) virtual card linked to your GCash account. It enables us to shop at any online shop, not limited to local ones. It is also virtual, so it can only be used online. Additionally, it has a US address, in the case when you need an actual address for your purchases.
What’s the difference between AMEX Virtual Pay and the GCash Mastercard?
The GCash Mastercard is an actual debit card, so you can use it in real-life shops. You can also withdraw money from any ATM. The AMEX Virtual Pay can only be used online.
You can have multiple GCash Mastercards linked to your account at any time. You can only have one AMEX Virtual Pay Card per GCash account.
Another difference is the GCash MC has a fixed card verification value (CVV) code while the AMEX virtual card can be changed anytime.
Linking and using GCash Mastercard requires the user to be fully verified. For AMEX users, you can use it even if you are a basic user.
Do I need to be Fully Verified to be able to use my AMEX card?
You can use your AMEX card even if you are not fully verified yet.
How do I set up my Virtual Pay AMEX Card?
It is pretty simple. You only need to enter your email address to be able to apply for one. Once you’ve applied, you will be receiving an SMS that your registration is successful.
How do I get a CVV code for my AMEX Card?
You just click on “Get New Code” and the new CVV code will be sent via SMS to you. Take note of this as this is used for any payments online.
How do I use the AMEX Virtual Pay card?
First, during payment, you need to make sure you have enough funds in your GCash wallet. You can then put in the AMEX details for the debit/credit card field.
Can I still use my GCash Mastercard for online payments?
Yes, but keep in mind, since the CVV code is fixed, you will need to take care that your card doesn’t get compromised, especially since you can link multiple cards to a single account.
What’s the difference between GCash AMEX Virtual Pay, Paymaya Online Payment Card, and Grabpay Virtual Card?
They are similar as they can be used for online payments. However, for the AMEX card, you can change the CVV anytime. For Paymaya and Grabpay cards, you cannot change them easily. You can also lock your Grabpay Virtual Card to limit unintended usage, unlike its counterparts.
What is the address in the Virtual Pay Card for?
This is an address that you can use if you are ordering from US-based merchants. Basically, you can have it shipped to this US address, however, you should also create an account with My Shopping Box as your US Forwarder as this address is registered with them.
What is My Shopping Box?
They are a US Forwarding service. When you sign up with them, you will be getting a US address. You can then link your PH-based address to them and they will be forwarding any delivered items from the US address to yours for a fee, depending either on the weight or dimensions of the item.
Some other similar companies that offer this are Johnny Air, Shipping Cart, PO Box, My US, and SkyBOX. When using your AMEX card, you are not limited to using My Shopping Box. You can use other forwarders if you want to.
Can I link my AMEX Virtual Pay card to my Paypal account?
Yes. Linking is easy, but you will need to have USD 1.00 (around PHP 52.00) in your account as a test transaction. It will be immediately refunded back to you. Your AMEX card will be linked and you will be receiving an email notification.
Note: Your address here doesn’t need to be the same as the US address set by GCash.
What do I do if I get an error linking my AMEX Card?
Sometimes issues like this happen when linking. This is typically a technical issue. We can wait and try again later, or use our GCash Mastercard to link instead.
Why is my AMEX card being declined?
Some possible reasons are:
- You may need to have a certain amount in your GCash wallet for the test transactions. Usually, the amount needed is around 1 USD.
- The AMEX feature in GCash is currently under maintenance.
If this issue still persists, then it would be best to submit a ticket to GCash support.
Why am I getting auto-debited without my permission?
Have you checked whether you’ve been subscribed to any recurring service? Maybe you’ve been scammed into buying an app with a subscription or you’ve forgotten to cancel during a trial period for a certain software.
You can submit a ticket to GCash support if you feel that you have unauthorized transactions.
We talked about the what, why, and hows of using the AMEX Virtual Pay card. Basically, this debit card is solely for online payment usage. Take note that you need to have some amount in your GCash wallet to be able to use this. Using AMEX is also more secure because you can change the CVV code at any time.
If you are interested in similar posts, here are some more:
- GCash Mastercard
- How to Use GCash to pay for Streaming Sites
- How to Use GCash with Grab and Lalamove
- GCash and Online Groceries
- GCash and Online Drugstores
- GCash and Online Stores
I have a new e-commerce site where you can buy some e-books here: GCR Prime
After reading about what GCash is, here are the main GCash features:
228 thoughts on “Using AMEX Virtual Pay in GCash for Online Purchases”
Hi! How do you renew GCash amex virtual pay? When it expires
Haven’t experienced it. But I think it will automatically update before the expiry date.
Problem with this, after the card is renewed, it will stop working.
Mine was renewed manually via Gcash support. Now i cannot use it anymore. Tried contacting support but they said there’s no problem on their end.
But obviously there is an issue on their end, as the AMEX card with a new expiration isn’t working anymore, even if I did a CVC reset and used the latest CVC.
I ended up signing for a new Gcash account with a new number to get a new AMEX card number.
If only Gcash hires knowledgeable CSRs, I should have not purchased a new sim.
Hi. Theres is a need to enter the Paypal address using your GCASH AMEX US billing address. However, with paypal, it seems not to be able to register your amex US address… it is fixated on Philippines format. For example, the zipcode only allows you to enter 4 digits as with PH zip codes. Gcash Amex US billing address has 5 zipcodes. How do i fix this?
For paypal i used the address I used for gcash.
Hi, do u know what happens if the email entered was incorrect.
You will need to activate your AMEX via email. If you put in the wrong email address, you won’t be able to generate your AMEX number.
Hello! Can I use this to add funds to my Nintendo Switch eShop account?
Yes, it works as a debit card too.
Can I use Gcash Amex to transfer my PayPal funds?
If you mean transferring from Paypal to GCash, that’s cash-in. You can also save your AMEX card in Paypal as a payment method if you so wish.
Yeah I’m using that way before but now everytime I tried to cash in from PayPal to Gcash it says unable to process etc. That’s why I’m trying to find other way to get my PayPal funds easier.
Try it again. Normally it should work.
Hi, is there any way to see my transactions? I linked my Gcash Amex, and it needs a code for verification. How do I get my code? Or see my transactions? Thanks.
Is this otp? Usually you get it via sms or email depending on the merchant. If you mean the security code or cvv, it’s sent via sms. For the transaction history, it’s in the main page of the app. But the history only reflects it the next day.
Oh, I mean, I linked my Gcash Amex to my Paypal but I don’t know how I’ll receive my verification code as card statement is not available on Gcash.
This is my problem too.
Sorry, what I meant was, how do I see card transactions? According to Paypal, the verification should be listed with the payment made. But I can see nothing. How do I receive the verification code from Paypal?
Maybe paypal is referring to the test transaction. You are being billed a dollar (around 50 pesos) as a test txn when you link your amex to your paypal. But gcash will eventually reverse it. You should be seeing an sms with the test txn.
I have the same problem. It says,
“Check your card statement for the code. Enter the code to confirm your card, and we’ll lift your spending or withdrawal limits.”
we’re can we find that code to verify the amex card to pypal
I think you need to reach out to GCash support for that.
try to watch this video. hope it helps
Gcash support will provide the PayPal EXPUSE code.
Hi, ive been using AMEX to pay netflix subscription but after paying it on 2 different accounts it doesn’t let me pay it. It says, there are some problem using this payment method. I have enough funds to pay my subscription. I also tried to contact netflix customer service and they said to contact the issuer. Do you have any idea what happened? Please let me know, thanks!
When did you try to pay – maybe it coincided with the maintenance period? Can you try it again now? If it still doesn’t work even after trying it from time to time today, i would suggest you file a ticket with gcash help support.
We got the same issue. Try using your card in any online merchant, it wont work anymore and Gcash suppoet doesnt have any clue what to do.
Just buy a new sim card and get a new Gcash AMEX card
Do you know how long it takes before a refund is reflected back to your account? I recently used GCash Amex to purchase an ipad pro in B&H Photo’s website. I was immediately charged for my purchase since I received a text notification, but B&H sent me an e-mail saying that they have not charged me for it yet.
Did they say why they haven’t charged you yet? Payment should have been okay since you’ve received notification.
But if they refuse, you can file a ticket for chargeback at help.gcash.com, or initiate a live chat there.
Hey man! Im having the same problem. When does the refund come in?
If I use the US address to purchase something abroad, how will it be shipped to my Philippine address?
You need to use US based forwarders like Johnny Air, My Shopping Box, Shipping Cart, etc. You would need to register your address with them, then they will provide you the US address. Once an item arrives to your US address, they will consolidate it and ship it to your address for a fee.
Hi! Just to clarify, I can input my Philippine address in the billing address when adding AMEX in Paypal, right? Thank you!
Yes, you should put in your Ph address.
Good day po! May credit limit ba ang GCash AMEX Virtual Pay? Magkano? Thanks!
Hindi po credit card si AMEX at di rin po siya konektado sa GCredit. Debit card po siya, kaya kailangang may laman ang GCash wallet mo para magamit.
Ang dami ko na binasang comments para mas maintindihan kung ano ba talaga itong Gcash Amex Virtual Pay pero dito lang ako mas nakaintindi lalo. Iba talaga mga pinoy haha
how do i transfer funds from gcash to paypal? i just linked my amex and paypal is showing zero balance. i have funds on my gcash. thanks!
You cannot add funds from a debit card to your paypal account. You can only do that with linked bank accounts.
However, you can use paypal as a method of payment once you have linked your gcash debit card to it.
Maaari po ba na gamitin ang Paypal linked Amex virtual card pang fund sa eToro trading platform?
Maari po ba gamitin ang Paypal linked Amex virtual card na pang fund sa eToro trading platform?
Hi, I cannot input my AMEX GCASH because it said “Your card was declined by the issuing bank. Please try a different card or contact your card issuer with questions.”
on Paypal *
You should have some balance in your gcash wallet before linking your card as they usually try debiting a small test amount from it. Don’t worry, they return the amount after the test.
me too i have 1000php balance on my gcash but i cannot use AMEX on payments
AMEX is still disabled for now. You can use your GCash Mastercard if you have it.
Hi, I just link my amex card to paypal and PayPal is requesting a 4 digit verification code..
You can opt not to do the verification and you can still use the card. But you can also reach out to support to get the 4 digit verification code.
Hello! Same problem with her. Marerefund po ba yung 97php kapag naconfirm na? Plus hindi nagrereply si GCash, niraise ko na kasi ‘yung concern ko re: AMEX card activity.
Hello! Ano po nangyari? Okay na po ba?
Hi, I registered yesterday but the virtual card issued to me is expired! Expiry date indicated in the card is 4/18. Do you know how to fix this? I also encounter an error whenever I click the request code button. Thanks!
You can verify your AMEX details in *143# if you’re using a Globe number. Otherwise, I can’t really recommend anything else except filing a support ticket.
Hi, I got an approved refund from Google Play 2 weeks ago. However the refunded money did not show up either on Gcash or my own bank account, accidentally used the Amex Virtual Pay in Gcash but Google approved my refund request.
Better file a ticket with help.gcash.com.
Hi! Is there any way to unlink my amex to gcash?
How can I enable the OTP for each transaction that uses AMEX Virtual Pay?
Currently there is no OTP for AMEX transactions, only GCash Mastercard has it for selected merchants.
Hi, I used gcash amex 3days ago to make a purchase to amazon. 30mins after successful order, amazon declined my card (“revise payment method”) even tho my card info is right.
I later found out that my billing address is wrong based on my long research to google (ph address). It should be the us address that gcash and myshoppingbox provided, I already put both billing and shipping address to my order.
I re-ordered it and amazon didn’t declined it (not yet atleast) but I made this changes and until now, there is no update that my order is being processed and my gcash wallet balance had not been deducted(the amount is acceptable to my order’s price inc tax), it will arrive in sunday meaning that amazon will most likely cancel my order due to the fact that there is no confirmation of payment from my sufficient balance of my card
What should I do?
I’m also a basic level user (not fully verified). Gcash mentioned that basic level user can have a gcash amex but I do not know if it only means getting it activated from the user’s email or to also getting it access
I don’t understand how the order went through without payment confirmation. Can you check your order history again? Also, the billing address does not affect AMEX payment. Even for credit cards, I’ve used different credit cards with differing billing address. The “revise payment method” is most likely a hiccup in testing AMEX. Sometimes that happens due to technical issues.
Basic users can use AMEX.
I keep on receiving “revise payment method” using gcash amex whenever i try to add balance sa amazon funds ko. Nagaadd ako ng enough funds para may mayira sa gcash ko na 90 pesos. Pero ayaw padin iaccept ng amazon add funds. Help me pleaseeee
Minsan po talaga ganyan, sinusubukan ko nalang gumamit ng GCash Mastercard baka sakaling gumana.
I bought AC odyssey using Gcash amex and refunded it successfully but suddent i didnt receive my money back what should i do?
Collect all of the proof of purchase and refund and file a ticket in help.gcash.com.
I just got a txt confirming that i paid to SERVICES via Gcash American Express Virtual Pay. Any idea if this is a fee or what not? I have not used my Amex virtual card at all.
That seems fishy. You should change your cvv right now. And file a ticket at help.gcash.com.
Today, somebody was using my american express virtual card to purchase online without me knowing! I just got messages about the purchases and my balance has been reduced.
I didn’t event get any otp or any verification code for the unknown purchases. It’s very unsafe!
Lucky for me I only have 150 pesos on my account but usually I have thousands for paying bills online. I already submitted a ticket but still no reply.
Anyone had experience the same thing?
Usually this due to a subscription we’ve done before but forgotten already. You may want to change your cvv in the meantime.
Hi, Mornie! I have a similar experience. Yesterday, July 26, I received a message saying “You have paid P62.30 to SERVICES via GCash American Express Virtual Pay.” I initially had 115 pesos in my account, and upon checking, only 52 pesos remained. I checked the transaction history and it was tagged as “WEB PAYMENT.” I tried calling 2882 but my calls were always terminated. May I know how much did charge you and what transaction was involved?
1. Does GCash AmEx Card have a subscription/membership fee? I received a message saying “You have paid P62.30 to SERVICES via GCash A,erican Express Virtual Pay.” And true enough, my GCash balanced was deducted with 62.30 pesos. I checked my transaction history in the GCash app and it said “Web Payment.” I did not link my AmEx card to any website or online shops. So I’m thinking maybe there’s a subscription fee?
2. Do you know how to deactivate GCash AmEx Card?
1. As I told you in a previous comment, you should change your CVV immediately and file a ticket with help.gcash.com.
2. We cannot deactivate AMEX in the meantime. You might if you contact support.
hi how can i unlink amex to gcash need help please i got deducted 70php today and i dont know why please need help
Currently you can’t unlink AMEX. You can change your CVV in the meantime. Or you can also submit a ticket to help.gcash.com.
I have the same problem. They keep on deducting money from my account. First gcash sent me a message and said that i paid 200 pesos in stripe, four time already. So they deducted a total of 800 pesos on me. I dont know what stripe is. Can somebody please help me what to do. Thank you.
I think you should file it asap in help.gcash.com so that you can get your money back.
Stripe is an international payment processor connected with AMEX.
Suggest you immediately report this so that you can get your money back. Submit a ticket to help.gcash.com.
Hello po sana matulungan niyo ako sinusubukan kopo kasi ilink ung AMEX virtual card kay paypal kaso eto po ang nalabas ‘Your card was declined by the issuing bank. Please try a different card or contact your card issuer with questions.’ Nadouble check kona po ang credentials at may P57 ako na balance sa Gcash ko at naka-set sa home address ko ung billing address.. Ano po kaya solusyon dito? Ang hinala kopo dito ay kelangan verified Gcash user muna ko at updated profile info ko pero student palang ako kaya wala po akong mga necessary IDs para makapagverify..
Hintayin mo lang muna baka may issue sina GCash ngayon. Alam ko kahit Basic User puwedeng gumamit ng AMEX card.
Dapat poba kung alin ang address ang nakalagay sa profile ko (GCash) un din po ang ilagay ko sa paypal? O try kopo gamitin ung address na nakalagay sa AMEX?
Kahit hindi parehas ang address mo ok lang, mas importante, parehas ang pangalan ng nasa GCash mo at yung nandun sa Paypal.
Kinontact kopo ung Gcash regarding dito sa issue pero eto po ang sinabi nila.
I understand that this matter is important to you and In line with your PayPal linking concern, please be informed that you can easily transfer money from your PayPal account to your GCash wallet within 24 hours (real-time for most transactions). To do this, you will need to link your PayPal account to your GCash account.
Your first and last name on PayPal must be identical with your first and last name on your GCash account (e.g. Juan Dela Cruz and Juan De La Cruz will not match). Both accounts must be owned by the same person.
The PayPal account must be set up in the Philippines.
The Paypal account must be a personal-type account (non-business account).
Your GCash account must be fully verified (KYC-ed)
Thank you for your kind understanding.
Please do let us know if there is anything else we can help you with.
Tinutukoy po ata nila ung linking ng Paypal-Gcash hindi AMEX-Paypal o kelangan KYCed ung account ko?
Parang di alam nung CSR anong isasagot sa yo. Anyway, try mo nalang ulit maglink. Ang paggamit ng AMEX di kailangang naka fully verified.
Hi,do you have any idea how long does the AMEX virtual pay maintenance lasts?
I’m sorry, I’m as clueless as you are about that.
It’s up now.
Hanggang ngayon po ayaw parin mukhang walang choice napo kundi magpafully-verified para sigurado. Tinignan kopo ung charge rate pag magcconfirm ng credit card sa paypal at parang tumaas na ung sa peso.(from P52-P100) Eto nalang po ata ung problema kaya hindi parin matanggap ung AMEX. Baka kulang po ako sa funds dahil P57 lang balance ko?
Based on Paypal Help Center:
We take an extra step to confirm your card so that we can verify that the card is valid and that you are the card owner.
Below is a list of how much we charge to cards in different countries. If we can’t determine the currency of the card, or if we don’t support that currency, we will charge 1.95 USD to the card.
Once the card is confirmed, we will immediately refund the charge. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.
Ay oo nga, dapat may laman ang GCash balance mo kasi nagttest transaction siya bago maglink ng AMEX.
hi! my netflix account had declined my amex virtual pay but it’s not expired yet and my gcash wallet still had a money…what do you think is the problem?
There was an advisory regarding amex not being available until further notice.
Sir bakit ganun pag sinusubukan ko i-connect yung AMEX ko a Google Play, nag-eerror siya. Ni remove ko kasi from Playstore kasi gusto ko i reset, evrytime kami na mag US transanc ako payment unsuccessful lumalabas.
Ano kaya problem ? Sa AMEX/Gcash ba ?
Alam ko may advisory na nakadisable ang debit cards ngayon.
Is there a maintenance today? I’ve been trying to pay online (Patreon) but the card is getting declined. The website says that I should contact my bank since there is a possibility that it’s blocking the charge. What should I do? This already happened on multiple occasions.
AMEX is disabled for now. You can use your GCash Mastercard if you have one in the meantime.
How long po ang maintainamce ng amex po?
Nakalagay sa advisory until further notice. Kaya no choice tayo dyan.
Bakit po ganun, ginamit ko yung AMEX Card ko (Basic User)
tinanggap naman yung AMEX Card ko, tapos pag dating sa OTP after ko mainput yung correct otp ito yung lumabas na error kay NETFLIX.
there appears to be problem with the card you are trying to use please use a diferent card or check with ur bank to make sure your card is unable for international transaction.
Ang tanong ko din po, Papaano ma-enable ang international transaction ni amex card?
meron nman akong 370php balance at sakto nman balance ko para makapag subscribe kay netflix. sana po may sumagot. salamat
Nakadisable po ang AMEX ngayon, may advisory galing GCash. Wala pang balita kung kelan babalik. Kung meron kayong gcash mastercard puwedeng iyon po munang gamitin.
ay ganun po ba, pero bakit po kagabi yung fully verified na gcash account ng friend ko, yung amex card nya gumana naman po? simula kailan po po ba naka disable? kasi bagong GCash account tong akin eh (basic user) bale bagong Amex card po,
bale kapag luma pong Amex card gumana? pero kapag bago po, nakadisabled po ? tama po ba?
Kahit alin nakadisable.
Simula kailan pa po nakadisabled ang amex? kasi kagabi yung friend ko na Fully Verified GCash, nagamit nya Amex Card nya sa NETFLIX, tapos kaninang umaga gumawa ako ng GCash Account (Basic User) at nag try mag subscribe sa netflix, ayaw , yan po ang error na lumalabas.
Nagdisable siya start of this week. May advisory na disabled siya until further notice.
Ahh kasi yung sa friend ko nagamit nya kagabi sa netflix.
fully verified din po ba gcash account mo?
bale po mapa basic user man o fully verified users, parehas nakadisabled yung Amex?
Nung sinabi mo na gumagana na, sumubok ako sa paypal, nakalink ako. So gumagana na pala. Kung ayaw maglink sayo, baka walang laman balance mo.
hindi ako mag lilink sa paypal eh,
gagamitin ko po sa NETFLIX subscription.
may balance naman po yung Gcash ko (basic user)
tapos kapag nireregister ko sa NETFLIX as a payment method.
ito yung lumalabas na error:
There appears to be a problem with the card you are trying to use. Please use a different card or check with your bank to make sure your card is enabled for international transactions
ang tanong ko po sana, papaano ma enable yung gcash amex card for international transactions.
Hmm, honestly I have no idea. Di kaya dahil basic user? Anyway to make sure, yung naiisip ko magfile nalang ng ticket sa help.gcash.com.
nakapag file na kasi ako ng ticket medyo natatagalan lang ako sa reply nila, iniisip ko kasi baka maactivate ang amex international transaction kapag nag cash-in ako ng higher amount (for example: 1000 or 5000 to 10,000)
o kailangan po talaga na fully verified 🙁 wala kasing akong VALID ID sa mga choices na nandun kaya hindi ako makakapag verify
You can try with a higher balance on your account. But if it fails, then you can go the fully verification route manually by submitting a ticket or emailing gcash support. Kaya ka pa rin maverify kahit walang valid IDs actually.
Hello, i just confirmed my gcash AMEX card in paypal. Will i receive the verification code thru text or do i need to contact someone to get the code? If so, who do i need to contact?
You don’t need to contact anyone. I got that wrong the first time. I confirmed that your AMEX card will be linked directly without any code needed.
Hi! Connected my GCash AMEX Virtual Pay on Paypal. Pero it requires me to enter the 4 digit verification code. Do you have an idea how to get this? Nung nagconnect ako ng GCash mastercard ko, it sent me a text. However, for this one, wala akong nareceive. It even deducted 40+ PHP twice kasi i requested another code :< Nagsearch ako and it requires to send an email to GCash daw or may iba naman na nagsasabi na GCash will automatically send an email. For some reasons, hindi ko kasi magamit yung GCash mastercard na nakaconnect sa Paypal ko for online purchases through foreign sites. Nageerror siya. Please enlighten me about it. Thank you so much for your help. ^^
Hmm, for me di ako tinanong ng verification code. Maybe you should ask gcash support about it.
But if you’re paying with amex, why not directly link it to the merchant itself?
Your payment didn’t go through. Please check the card info and billing address or select a different payment option.
help! i keep getting this error on ebay & amazon using gcash amex… why?
Can you double-check your details first? Especially the CVV you used. If it’s the same, then can you try again at a later time? If still no go, then perhaps you should file a ticket in help.gcash.com.
got new ccv via sms. do i need to be fully verified with gcash first before i can use amex?
Nope you can use it even if you are a Basic User.
Hi! I just linked my amex with paypal with which I received a message saying I paid 50 to PAYPAL and also almost simultaneously received another one saying “We have credited back P50.51 as a reversal for GCash AMEX transaction that failed with PAYPAL”. Does that mean I failed to link my amex in paypal?
When you link your card, Paypal does a test transaction. And it also returns that amount immediately.
If ever i dont want to anymone my gcash amex how can i cancelled my virtual card?
Call GCash support for your request.
Hello is it normal to not get an email confirmation upon registering for amex? Though they sent me an sms naman to confirm that i succesfully registered and i have a card number na rin.
Di ko tuloy sure if i entered an incorrect email add since wala akong narereceive na email from them
You’re right. I wasn’t able to search for any AMEX related emails.
Hello, naglink po ako ng gcash amex sa paypal ko at nabawasan ng Php97.94..and wala pong refund na nangyari..
tapos di ko rin po magamit ung paypal ko to buy games on steam..
Ilang araw na yung transaction? Kung wala pa rin yung refund after a few days, ifile mo na siguro ng ticket yan. For Steam, puwede kang bumili ng steam credits (https://gcashresource.com/buying-steam-credits-using-gcash-and-other-channels/)
Sir may annual fee po ba when using AMEX gcash?
Nope, free siya kasama sa paggamit ni GCash
I want to link my amex to paypal. I am just waiting for the code. How long does it take for the code na isend sayo ng paypal?
Nakita ko kasi sa mga luma na tutorial, i should request for gcash for the expuse code.. need ko pa ba marequest sa gcash or paypal na lang ang hinhintayin ko na mgsend ng code para malink ang amex ko?
Ako kasi nung gumawa ako ng bagong account sa GCash, di ko na kinailangan ng kahit anong code para malink ang AMEX card ko sa Paypal.
Hinihingan ako ng amazon ng billing statement pano po kaya akk makakakuha nun ?
Billing statement po para saan? para mavalidate ang card?
Yes, my amazon account is on hold and the order didn’t go through.
I got an email saying: Account on hold temporarily
We noticed unusual payment activity on your account and need to verify ownership of the payment method used on your most recent order.
And they are asking a proof of billing:
The following information must be clearly displayed on the statement:
Your name and billing address
Phone number (if included in your billing statement)
Last 4 digits of the card or account number
I already sent a ticket to Gcash support but still waiting for their reply
I have the same issue, have you resolved yours?
hi. I want to use my amex virtual pay in purchasing sa apple store us. Then have it shipped via shipping cart. I have been reading payment issues regarding IP address since we are basically here in the ph. You think my payment will proceed? I dont want to seek refund kasi especially if the payment has been credited na sa gcash tapos hindi naman pala nag proceed ang transaction.
Dati nakatie up talaga ang AMEX Virtual Pay with MyShoppingBox within GCash. This particular case you are describing is why GCash has AMEX in the first place. So dapat walang issue.
I recently made a purchase online using paypal that was connected to my GCash Amex. it’s been a week since the vendor has issued my refund but it isn’t reflecting on my paypal or Gcash account. How long should I wait before the money reflects to my account?
Better file a ticket as soon as you can (help.gcash.com) to be able to track this transaction.
Nag try ako amex sa paypal. yes may code na hinihingi. so kelangan ko pa contakin ung gcash support regarding it?
Personally, wala pa akong nararanasan na hingan ng code. Fully verified ka ba? Anyway kung ganyan, yeah mas magandang magreach out nalang sa support.
Hi, I tried using my AMEX card to pay for an item in Carousell SG and it keeps on declining. I do not know what I am doing wrong. Is it maybe because of the difference in IP? Need help asap here :<
Hmm, do you have balance in your GCash wallet? Also, have you tried using your GCash Mastercard, if you have one?
Hello, if I shop online in US and use AMEX sa Gcash, automatic na ba yung conversion from Peso to USD?
Can I use GCash Amex in Amazon to become a seller?
What do you mean by becoming a seller? You can only use your AMEX card to buy stuff.
I cant connect my AMEX to paypal. It says “Your card has been declined. Please try a different payment method.”
Did you have a positive balance in your GCash wallet? Otherwise you can use your GCash Mastercard instead.
Hello! Sa Apple Store Philippines, can I put my PH address as the billing address instead of the US address on my GCASH amex card?
yes, i recommend you use your local address
I cant connect my AMEX to paypal. It show “Your card has been declined. Please try a different payment method.
I have 100php balance on my gacsh. Enough to pay 1$
Try again after a while. If it still doesn’t work, I recommend you file a support ticket.
Hi, I would like to know if saan makikita ang card statement ng GCash Amex account? I connected my Amex account to PayPal manually tapos nagchage sila ng $1.95 (P97.98) sa akin. Ang sabi ni PayPal I need to input the 4-digit code that was sent to my card statement. I tried requesting my transaction history pero wala doon ang 4-digit code.
Try filing a ticket at help.gcash.com. Sa akin kasi di naman humihingi ng code.
Hi P na solved na ba ito?
Hi! Iyong Amex card name ko ay magkaiba sa name ko sa gcash account ko. Pwede po ba iyon? Kasi noong nag subscribe ako sa Patreon hindi ako makapasaok. Paano po ba mapalitan ang card name ko sa Amex?
Paano nangyari yun? Ang alam ko kasi ang name ng GCash account ang magiging name sa AMEX card sa pagkakaalam ko.
Hello! Possible bang mapalitan ‘yong name sa mismong GCash Amex Virtual Pay Card?
Alam ko nakatie yun sa GCash account name mo.
Help! My Gcash was deducted 97.42 pesos after getting a code and Icant still see the code which ddoes not make me refund it. so I though of clicking the get code again and deduct my gcash 97.42 again please help.
Better file a ticket at help.gcash.com.
Hi, i dont understand my cvv. When i ask for a cvv it gives me 4 numbers but when im trying to pay it only asks for 3 so i dont know how to pay using this
CVV length should be tied to the type of card (in this case is AMEX) which is 4 digits. Maybe there’s an issue with your payment gateway?
hello why cant i add my amex card to google play it says card info not correct use other card
In Google Play you can directly link your GCash account. Why not link directly instead?
good day .. available na po ba mag pay online transaction using Gcash amex?
Dapat oo, ang AMEX only for online transactions lang siya.
I was trying to pay something online but it won’t accept the Amex Virtual Card. It shows only 3 digits CVV on the site while Gcash is sending 4 digits. I have enough funds in my account. How to resolve this? Thank you very much!
I think this is a limitation of the site itself. I don’t think it accepts AMEX cards. Can you use your GCash Mastercard instead?
Hi, thanks for the response. But I have a question again ..I linked Gcash Amex to PayPal to pay online ..tapos the transaction is successful naman , nag send na ng summary transaction ang paypal. money sent already.
But the seller said they didn’t receive the payment..pwede pa kaya ma refund na sabi ng Gcash Amex di na daw pwede gamitin ang Gcash Amex old account ko..I have to link new account daw..?
Better ask GCash support regarding your issue.
Kakahiya talaga sa seller ! Why do they have to post it’s realible tapos hindi nman. Tapos nag send nman ng transaction summary ang Paypal na successfully done. Tapos kay seller di umabot sa bank account niya, kailangan daw ng statement from Gcash Amex na nag pay talaga ako. Pinapafill up ngayon ang dispute form para maka kuha ako ng refund, bat di nlng nila process?
So ayun hindi na process ung automatic reversal ni gcash amex. Nag cancel ako ng transaction sa paypal kagabi, since ung status is authorization. Nagawa ko na to last week pero daytime, after 20 minutes pumasok agad.
Question is, may effect ba pag gabi ka nag cancel?
Dapat wala, pero suggest ko na rin na iraise mo sa support. Baka nagkaissue kasi third party rin si AMEX.
Hi po, im planning to buy sa Apple Store US, pero ishiship rin po sa cousin ko sa US, can i use my gcash amex virtual card for that po?
Yes, puwede naman
Have you tried using GCash AMEX card in PlayStation Store (US)? Yung card ko hindi gumagana and when I searched the web yung US address na nakadisplay sakin doesn’t have a suite number unlike yung sample sa https://www.gcash.com/activate-gcash-amex/ (I think yung part ng US address after the suite number is the same para sa lahat ng AMEX cards).
Yeah, dati kasi nakalink ang AMEX card sa isang US forwarder service site kaya may address siya.
Hello po! Nilalagay ko yung Gcash Amex sa Microsoft Account pero lumalabas “Check the info you entered. It doesn’t match the info for this card.” Pano po ba gagawin?
Napoint out ba kung anong info yung mali?
Name and address. Basically buong info ng nasa GCASH Amex hindi daw matched.
same problem :(( cannot purchase from microsoft kasi hindi daw match sa AMEX info.
HI! Can my item be shipped to an address (that I input on my chosen shopping site) different from the MSB US address when using the AmEx virtual pay? I’m from the PH but I’m planning to buy and to have the item shipped within the US also.
yes, the address in the AMEX virtual pay is not really a mandatory one. You can use another forwarder address if you want to.
Hi! I was able to do the transaction already, thank you for your response. I did it last 12/26 and I thought everything went smoooothly until I woke up last January 3 with a text message from GCash saying that I made another transaction on the same online store, with the exact same amount (while I was asleep!!!). Nakaltas na siya sa GCash account ko but I never really did the transaction. Seems like they charged me twice for that one transaction I did last 12/26 🙁 Will I be able to get a refund for it kaya? Idk who to contact anymore cos it’s taking forever for them to respond to my email & I can;t contact them thru their hotline.
You can now file tickets from within the GCash app and see the status of the ticket immediately, just go to Help from within the app after you login.
Actually I’ve no other advice but to either approach the vendor or GCash to be able to cancel the transaction. Kaya yan, basta pursige lang.
Oh thank you I didn’t know I can see its status thru the app. Actually, nabawas na ulit yung money sa account ko pero I can confirm that the second transaction didn’t really happen because I did not receive any confirmation e-mail from the store unlike during my first and authorized transaction. Crazy! Can I personally report in GCash service centers kaya?
As long as you have any concerns, better raise it to GCash support
Pa help po me transaction kase ako sa amazon, nag order ako ng short, gnamet ko pang payment is amex, pero pag tingin ko sa cart ko 2 pla ung andun so ni cancel ko, nag ok nmannung sa amazon, ang kaso nakaltasan na ako ng amex so ung refund daw aabot ng 2 to 4 days, nag email na ako sa suport ng gcash nung una nag rreply pa sila hinhi details ko like gasch act number, at las 4 digit card number aun wala na reply hnggang ngaun, araw2 ako nag uupdate, tas gumawa ako ulit ng ticket para dun , tas pag check ko ni closed nila ung ticket ng f man lang na rresolve ung issue, nasa 3,877 pa namn un
Magreply ka sa ticket, mag-iiba ang status nun, hindi na magiging closed.
Used this feature to buy an item in the Apple Store PH. The amount was debited from my account on the day of purchase but now Apple Store is saying that authorization failed. Reached out to Globe but it is taking a while to get answers from them.
Have you tried live chat support?
Hi ! I bought on an online shop in UK and used AMEX for payment. Would it be okay that the billing address I placed was my delivery address and not the address placed here in the AMEX? I forgot to change it and realized after and there is no way I can change the billing address after the order was placed. Hope you can help. Thanks!
Actually you should always your delivery address. The address in AMEX is only used for US forwarding services (tie up with MyShoppingBox a few years ago).
ah okay. so that was okay. another question, I noticed that when I converted the amount I was going to pay, the actual amount I paid when I use AMEX was a bit higher. Is it because they have fees or what? Was planning to use it again but I am not sure how much would the difference be next time.
I think it’s the difference due to Foreign Exchange Rates.
I tried to link my gcash American express virtual card to my paypal and I was charged 49.73php twice. I already contacted paypal and they informed me to contact my issuing bank. I’m just puzzled that I was charged twice, my card wasn’t even linked. I am demanding refund from paypal, now I will be demanding a refund from gcash American express etc etc. Globe is so sneaky with hidden charges. Is Globe not rich enough for them to have hidden charges???
Probably it was a technical issue and not something malicious. Suggest you reach out to GCash support.
Kanina nina lang nag subscibe ako sa netflix ayaw ng AMEX pero nakain yung GCASH ko na 370 Paano marefund yun? kinontact ko si netflix nadecline daw ni AMEX
File kayo ng ticket sa GCash support.
Panoh ko makuha ung refund ko using amex na yan. May cinanceL akong item sa aLiexpress at nag success na ung refund. Pero ung gcash nag send ng message na i renew ko ung amex. So nirenew ko kaso nag iba naman ung 4 na Last nukbers sa card?????? Paanoh un ??????
file niyo po sa gcash support yung refund niyo. tapos ilakad mo lang yung pagrenew since di naman yun connected sa refund mo.
paano gamitin ang amex sa facebook ads? kapag ba nilagay mo ang amex card sa payment method mababawasan kagad ang balance mo?
pag nauthorize ang payment saka mababawas dapat
Hello po, Why does my gcash american express virtual card does not worl in paypal? Because I try to verify my paypal using gcash card but it always says that” your card being decline. Please contact your card issuer”. Hope you can answer. Thank you.
Try niyo po muna gamitin yung GCash MC niyo kung meron kayo… napansin ko rin na palaging nadedecline si AMEX lately
Hi Thanks for your resource here. It’s very helpful however, I think may issue ata AMEX and Gcash MC now? I am planning to buy a game sa EA Origins using the AMEX Virtual Pay. Fully verified both gcash and amex virtual card pero ang message lagi “Your card was declined by your credit card issuer or bank.” Same when trying to link AMEX Virtual Pay with Paypal, declined din. Nakakabaliw na..
Agreed, I’m also experiencing this with some of my other purchases. I just file a ticket or use a different card in the meantime.
Hi, I subscribed from Amazon prime video using AMEX virtual pay but I have been billed/ deducted twice on my gcash account. How I am able to fix this? Thanks
File a ticket at the Help Center in the GCash app. Better if you have screenshots.
Hi regarding using AMEX payment magkano exchange rates ng peso to usd need kasi ng confirmation ng charge using USD pero peso kasi yung nagaappear na charge sakin. Thanks
It depends, nag-iiba kasi exchange rate kada araw
I tried using gcash amex and used my shopping box to pay for an item from US. Thing is, I’m being asked for a confirmation of my address(which is the address I got my my shopping box forwarder) any help po?
Just send your address — but of course, take note that the delivery address should go to the shopping box address.
Is there a way to see amex billing address?
You don’t need to. You can just add your own.
Hello. Does getting a new code from AMEX Express virtual card by Gcash prevent all associated subscriptions of that card from auto-renewing? Thank you.
I don’t think so, but I actually haven’t tried.
Hi yung Gcash accout ko and paypal is same ang name pero patuloy dinideclined ni Paypal not the same credentials daw same din ang address . chineck ko same naman ano kaya problema
Dapat saktong sakto ang name ng nasa GCash mo at doon sa Paypal (kasama middle name). Kung ayaw pa rin, puwede mong iraise sa GCash support.
How to unlink Amexin Gcash? I cant remember what email add i put in amex. Please help
you need to contact GCash support to unlink AMEX
I used my Gcash AmEx card and linked it to a some Facebook accounts for advertising. Now I get transaction notifications but I cannot identify from which Facebook account this is from. Is there a way that I can remove my Gcash AmEx card from all of the accounts that it was used for before?
Or will getting a new code fix all that?
You can generate a new code to prevent autodebit as far as I know.
Hi for my online shopping I would need a zip code for the billing address :(. where can I find my zip code, please?
suggest you open a US address care of a US based forwarder, like shipping cart or pobox or johnny air so that you can have your zip code
Mine stopped working,
I never did anything fraudulent
It just declines even when I have sufficient funds
What do I do?
You can raise to GCash Support.
Hi! just wanna ask i used my amex card together with my paypal balance to pay international but i opted for refund, and was successful, yet i still didn’t know where to check if the refund from AMEX will be directed to my gcash? Because the refund from my paypal balance is already received, but not with my AMEX . Please help , thanks!
The refund should go back to your wallet. Can you check again?